Privacy Policy

Last updated: 19 September 2026

I-S-Solutions (UK) Ltd ("ISS", "we", "us" or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.issuk.uk.com, contact us, make an enquiry, become a client or supplier, apply for a position with us, or otherwise interact with our business.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

I-S-Solutions (UK) Ltd provides engineering, project management, design, fabrication, installation, commissioning, maintenance and technical support services, with particular expertise within the transportation, airport and materials handling sectors.

For the purposes of UK data protection law, I-S-Solutions (UK) Ltd is the data controller responsible for the personal information described in this Privacy Policy.

I-S-Solutions (UK) Ltd
Company Number: 5093643

Registered Office:
Building 10, First Floor
Cromford Mills
Mill Road
Cromford
Matlock
Derbyshire
DE4 3RQ

Email: info@issuk.uk.com

2. Information We May Collect

Depending on how you interact with us, we may collect and process information including:

  • your name and job title;

  • company or organisation name;

  • business or correspondence address;

  • email address;

  • telephone number;

  • information you provide when contacting us or submitting an enquiry;

  • correspondence and communications between you and ISS;

  • information relating to contracts, projects, quotations, purchase orders and services;

  • supplier and contractor information;

  • information provided when applying for employment or submitting a CV;

  • technical information relating to your use of our website, such as your IP address, browser type, device information and website usage data; and

  • any other information you voluntarily provide to us.

We aim to collect only the personal information reasonably necessary for the relevant purpose.

3. How We Collect Your Information

We may collect personal information:

  • directly from you when you contact us by telephone, email, our website or other means;

  • when you request a quotation or information about our services;

  • when you become a client, supplier, contractor or other business contact;

  • through our ongoing business relationship with you or your organisation;

  • when you apply for employment or send us your CV;

  • automatically when you use our website, including through cookies and similar technologies where applicable;

  • from your employer or another organisation with which we work; and

  • from publicly available sources or legitimate business information sources where appropriate.

4. How We Use Your Information

We may use personal information to:

  • respond to enquiries and requests for information;

  • provide quotations, tenders and proposals;

  • enter into and manage contracts;

  • provide our engineering, project management, maintenance and technical support services;

  • communicate with clients, suppliers, contractors and other business contacts;

  • arrange site visits, engineering works and project activities;

  • manage our relationships with clients and suppliers;

  • process invoices, payments and purchase orders;

  • maintain appropriate business and project records;

  • manage health, safety, security and access requirements associated with our work;

  • assess employment applications and communicate with prospective employees;

  • maintain, operate and improve our website and services;

  • protect the security of our systems and website;

  • comply with our legal, regulatory and contractual obligations; and

  • establish, exercise or defend legal claims where necessary.

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to enter into or perform a contract with you.

Legitimate interests – where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include managing client and supplier relationships, responding to business enquiries, operating and improving our services, maintaining security and conducting normal business administration.

Legal obligation – where we need to process information to comply with a legal or regulatory requirement.

Consent – where you have specifically consented to us using your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Information

We do not sell your personal information.

Where necessary for legitimate business purposes, we may share personal information with:

  • employees and authorised personnel within I-S-Solutions (UK) Ltd;

  • clients, suppliers, subcontractors and professional advisers where necessary for a project or service;

  • IT, website hosting, communications and other service providers acting on our behalf;

  • accountants, insurers, auditors and legal advisers;

  • regulatory authorities, government agencies, law enforcement bodies or courts where required by law; and

  • other third parties where necessary to protect our legal rights or fulfil our contractual obligations.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

7. International Data Transfers

Some organisations or technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that an adequate level of protection is provided in accordance with applicable UK data protection law.

This may include relying on UK adequacy regulations or appropriate contractual safeguards.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, contractual, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and our relationship with you.

When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

9. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal information is restricted to employees, contractors and service providers who have a legitimate business need to access it.

While we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies where necessary to enable the website to function correctly and securely.

Depending on the configuration of our website and the preferences you select, additional technologies may be used to help us understand how visitors use the website and improve its performance.

Where consent is required for non-essential cookies or similar technologies, these will only be used after you have provided the required consent.

Further information is available in our Cookie Policy.

11. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of the way we process your information;

  • object to certain types of processing;

  • request the transfer of your personal information in certain circumstances; and

  • withdraw consent at any time where we rely upon consent as our lawful basis.

These rights are subject to certain legal conditions and exemptions.

Your Right to Object

Where we process your personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.

To exercise any of your data protection rights, please contact us using the details below.

13. Marketing Communications

Where we send direct marketing communications, we will do so in accordance with applicable data protection and electronic communications legislation.

You may ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe facility included within the communication.

We will not sell your personal information to third parties for marketing purposes.

14. Recruitment

If you apply for a position with I-S-Solutions (UK) Ltd or submit your CV to us, we may process the information you provide for recruitment purposes.

This may include assessing your suitability for current or future roles, communicating with you about your application and carrying out appropriate checks where necessary and lawful.

Recruitment information will only be retained for as long as reasonably necessary for recruitment and associated legal or business purposes.

15. Automated Decision-Making

We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

16. Complaints

If you have concerns about how we collect or use your personal information, please contact us in the first instance so that we can investigate your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further information is available at www.ico.org.uk.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any updated version will be published on this website and the "Last updated" date at the top of this policy will be amended accordingly.

We recommend reviewing this page periodically to remain informed about how we handle personal information.

18. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise any of your data protection rights, please contact:

I-S-Solutions (UK) Ltd
Company Number: 5093643

Building 10, First Floor
Cromford Mills
Mill Road
Cromford
Matlock
Derbyshire
DE4 3RQ

Email: info@issuk.uk.com